TrustMark scheme compliance
As an approved TrustMark provider, please find below all of the relevant information that is required to be provided to you for us to be compliant with the TrustMark scheme.
Business details
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Business name: Cooper Electrical
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Registered address: 8 Cowper Rise, Markyate, St Albans, AL3 8RA
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VAT Number: 443121535
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Contact details: 07736 844912, scott@cooper-electrical.com
Scheme provider
Our Scheme Provider and the trades we are TrustMark registered for can be found on our TrustMark registration page.
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Business insurance details
Our business insurance is provided by Simply Business.
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£2 million public liability insurance
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£250,000 indemnity limit
Complaints and customer feedback proceedure
We are committed to providing a high-quality service and take complaints seriously. If you are unhappy with any aspect of our service, please let us know so we can address your concerns promptly and fairly.
How to make a complaint
You can submit your complaint by email, phone, or post using the contact details on our Contact Us page. Please provide as much detail as possible, including your name, contact information, and a description of the issue.
What happens next
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We will acknowledge receipt of your complaint within 3 working days.
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Your complaint will be investigated by an appropriate member of our team.
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We aim to respond with a resolution or update within 10 working days.
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If your complaint requires more time, we will keep you informed of the progress.
Further action
If we cannot resolve a complaint and/or you (the customer) are not satisfied with the resolution offered, we will direct you to our independent alternative dispute resolution provider – NAPIT. You can find details of how to complain here.